Konocti Harbor Resort - Kelseyville, California

Linda D

I was going to rate 4 stars, due to a few issues such as no outdoor lighting in the areas where we walked up the hill to our room, and no individual umbrellas/shade at the pool, but the fact that the beds were exceptionally comfortable and ALL the staff provided outstanding, far above average and phenomenal customer service, I upped the rating to 5 stars. ||We were only there for four days, yet by the first evening, we already knew lots of staff by their first names, and were excited each day to see everyone. Honestly, I cannot say enough about the staff at the resort. Friendly, helpful, accommodating...just the best of the best, from the front desk staff to security to the Marina store to the pool staff to the restaurant/breakfast/bar staff. ||They have a ways to go with regards to the resort itself, but they are constantly working at it and making improvements all the time. There was a surveyor at the mini-golf area, which hopefully means that in time, that will be up and running again. |I love that they kept the lobby area the same, as well as all the walls of framed autographed posters of the bands that played there. Like a trip down memory lane!||Rome wasn't built in a day - it's a big undertaking getting the resort built back up - all these things take time, money and effort. To think of where this resort was five years ago compared to where it is now, it's a huge accomplishment. I personally have five plus decades of memories of this place and we are so grateful and lucky that Konocti is back!!! We will definitely be back in summer 2025.

Muzik K

Get 0 rating. They gave us the Worst service ever for our Anniversary on 8/24/24. Their restaurant Food made us sick.The room,tub, LR throw rug was filthy with cookie crumbs not vacuumed, LR table was dirty, bed sheets all were dirty. No internet service. No housekeeping available. No electricity in the kitchen. No curtains in living room . No staff available except front desk staff and security staff Mike. So we could not eat there had to go elsewhere to eat nor use tub or shower. Others tenants above us kept us up till 3:00 am moving furniture etc. stomping etc. we couldn't sleep. Too many complaints to list. No manager on site. I had called the front desk several times with so many complaints with the room and no one available to help they had written 4 separate sticky note pads of our complaints. I was given Allie manager number spoke with her briefly called her back with a list of my complaints and concerns and she never returned my several phone calls or emails and we were never refunded $31.09 spent at Konocti Marina they said they would refund. Mind you this was the 2nd room they gave us. We left out next morning right away to go home had it not been dark and a long drive we would of left out the 1 st day. Nicole told me when I was discussing a refund with her that we weren't welcome to come back after we put in our complaints of the Awful and No Service we were given. Talk about wrongful doing especially after we were the ones who suffered a very Bad experience. We will never go back and have shared our experience with our friends who say they too,won't be going there no more as well. This is the first bad review I have ever had to report. I wish the manager would of taken care of us with better customer service.

M D

Did a one night stay here and we were able to enjoy the amazing large pool on the day that we checked in along with our checkout day. We had all intentions to use the onsite dock to kayak and paddle board but their pool looked way too inviting. The pool has views of some amazing mountains and clear lake. During the weekend that we were there, a local DJ was playing tunes and that was way cool. They also were offering just pool day access fees (without staying over) - met a number of local folks and I think this is a cool day escape for those looking to spend time in a pool and enjoy food and drink from a restaurant.

There was even a small continental breakfast that we had access to and I opted for the healthier option: hard boiled eggs and fruit cups (staying away from the more sugary items such as cereal, donuts, waffles and muffins).

All the staff that we encountered were friendly and helpful. Our room was located near the dock and fairly basic. Simple touches in the lower cost rooms that we booked.

Some areas are still not open at the time of this review. Overall, a nice quick economical getaway!

**I dropped stars on rooms and service until I found a charge on my account after we had checked out for $20. Didn’t know what this was and had to make a call. Found out from front desk that I was charged $20 for dirty towels. There was no way that was my group that did this. It would have been nice to have received an email and photos about this issue when it was reported from housekeeping. Had a lot of back and forth calls and emails to try to resolve but ended up resolving via my CC company. Check your CC statements!*

Muzik Karz

Worst experience my husband and I have ever had and it was our Anniversary. We moved from one room that had a musty odor & was later moved to another room that ended up worst. We ate at their restaurant & food made my husband sick. My food was cold.So we had to find a restaurant off the premises to eat. The living room had food droppings on the throw rug, Floors wasn't vacuumed. Living room table was dirty, bed linen was dirty, tub was filthy dirty so unable to shower or bathe, Electrical problem Kitchen lights didn't work. No living room curtains. No internet access so no TV service. Neighbor above noisy till 3:00 am moving furniture and stomping throughout the night. We had called front desk several times to report complaints. Sadly to say they had no staff to assist us, no housekeeping available and they didn't even offer to help with correcting the problems. The Mike security person tried to help us with internet but it worked for 30 min & was back off permanently again. One front desk staff Nick tried to help assist but stated they not authorized and manager was in can check back 4 days later. They had wrote 3 sticky pad notes of my complaints but never refunded $31.09 Konocti Harbor Marina money back to us. Manager Allie was super hard to get in contact when I reached her one time we spoke briefly because she had another call come in & had to go & she told me I can call her anytime. She had mentioned she wasn't given the sticky notes of complaints. I did call her several times as well as emailed her & she never returned my calls or responded to my emails. To make matters worse Nicole a staff there who I spoke to asking for our $31.09 refund because we were told by manager Allie we would get all our money we spent there returned. Well we didn't. After the worst experience Ever Nicole tells me on the phone we are not allowed to come back there. Now how is it you give horrible service and treat customers terribly and then turn it on us like we did something wrong. Worst customer service ever. The way we were treated do you think we want to come back. Also we shared our experience with friends they won't ever go there again either.

Jennifer M

The hotel has a beautiful views overlooking the lake. |I booked a deluxe room in the renovated portion of the hotel, and it was good. Some in my group had rooms in the older portion and they were dissatisfied. So I would recommend asking for a renovated room upon booking.

dmlandis59

I remember 25 years ago staying at the Konocti Harbor Resort back when restaurants were open and there were regular concerts. We decided to see what it was like now that is has reopened after 15 year hiatus. We arrived during the weekday and found it empty. Literally one or two other guests (100 rooms) - perhaps because it was a weekday or very hot (100 plus degrees). Our room was nicely air conditioned but unfortunately neither the internet nor tv were not working. ||The onsite restaurant was only open on weekends. There was a continental breakfast advertised - however when we went in the morning there was nothing set up. The pool was nice - however little shade. We decided to leave a day early as the heat made it difficult to do any activities. Plus staying in a room without internet nor tv reception is boring. ||Staff was nice and accommodating. But the hotel needs to iron out some housekeeping issues to make staying here close worth the close to $200 we paid. It is weird staying at an empty hotel - maybe they should just open on weekends for hotel guests.

Shannon C

HIGHLIGHTS! View of Clear Lake from our room was amazing! Also, Billie and Ben who worked in the property's restaurant were friendly and provided outstanding service! However, I rated the stay as "poor" due to several factors. 1) The property was not in good condition: There were exposed nails everywhere; the landscape uplighting was old and broken; the light fixtures outside the rooms were filled with cobwebs as was the chandelier in the main office. 2) We stayed in a "suite" that looked like a dorm room suite. The dishwasher was broken and a portion of the wood on our patio overhang was rotted. Great water pressure, but the shower head was not fully operating as we could only get water from half of the shower head. The drain was terrible and water filled up the tub while we showered. ||We stayed 2 nights and on our 2nd night there was a power outage, at approximately 12:45am. We received no communication from Konocti, management. My husband found information on the PG&E website about the power outage; it was local to the property. There was not an employee on the property so we did not receive ANY notification of what was going on and how the situation was being handled. Additionally, we weren't given a flashlight, a lantern or candles! My husband and several family members had medical equipment that required electricity, but their equipment was unusable because there was no available electricity. You'd think Konocti would have a generator on the property given its location and the increase in power outages. On PG&E's website the message stated that power would be restored at approximately 8:15am. When that didn't happen we decided to leave because the room was heating up and checkout was 11am. At no time did we receive any communication from Konocti management. The number of safety issues and inconveniences are too many to name. ||I know that power outages occur, however, it was the way Konocti management FAILED to handle the situation with its guests at top of mind. It would be great if management cared enough about their guests to contact us, apologize, and even compensate all of us for the one night. It is my hope that management will use this review to help make improvements to the property to better their guests experience(s).

Brian Nelson

We came to visit my son in the area. This was our 1st time staying on Clear Lake. This resort has a great view of the lake with access.
There is weekend entertainment and kayak rentals. The pool is well taken care of.

We explored the area and found the resort was centrally located.

The lobby has a LOT of music memorabilia! Great to see the different artists.

My only suggestion is to improve the breakfast. I believe this would help the resort a lot.