Chamonix Casino & Hotel - Cripple Creek, Colorado

Magali L.

Es hermoso el hotel

Estela L.

El mejor hotel!!

Rocky H.

I absolutely love this place and will definitely be staying again. It's so beautiful and the rooms are so nice. I was surprised at how inexpensive the rooms are for such a nice hotel. I was just looking for a place in Cripple Creek with a heated pool and found so much more. It has a heated rooftop pool, sauna and spa. The lobby is a gorgeous casino and all I could think about is how much my late mom would have loved to stay here and come down from her room and gamble. The staff was super helpful and friendly. I felt like our bell lady Shelli was an old friend. She was so helpful with how to get to the pool, info on the shuttle to the ice sculptures, how to get room service, she even offered to check on my daughter in the room when my car lock was giving the valets lots of trouble. I wish I had gotten the Valets names because my car locks did give them some trouble and they were very patient and didn't appear to be upset at all about walking to the garage twice to get it open for me. I don't write many reviews but I just enjoyed this whole experience. We didn't want to go out in the cold again so we ordered room service. Very big portions and fantastic burgers. We figured we would pay the same amount if we had gone out somewhere. Amy was super sweet and helpful also. I will be staying again soon and will follow up with another review 😁

K———- V.

The staff is top-notch. Food was delicious! I would give my whole experience four-and-a-half stars. Here’s why: the rooms for mobility-impaired people are at the FAR, and I mean FAR end of the corridor. It’s at least 500 feet from the elevators to the end where the handicapped rooms are. And, as I was told, no wheelchairs on site. Getting around is tough if you’re not mobile. The staff was always helpful and kind and I did appreciate that. Had I known that, as a self-identified mobility-impaired person, that I was going to be shunted off to the gulag like a leper, I would have lied just to get a room closer in. I was told wheelchairs were a liability issue. Really? Does Chamonix want mobility-impaired people to feel comfortable?

Lilly S.

We got lucky and upgraded to a suite (which was beautiful), and 980 Prime was amazing! Unfortunately, I was highly disappointed with the spa experience, which tainted our stay. The spa was the reason we came.

I went to check in for my spa appointment and was told I didn't have an appointment by the assistant manager. I showed her where I called and made the appointment and the response was sorry we are full. I explained that our room package was two nights and a $200 spa credit. After expressing my frustration and pressing a bit, due to coming her exclusively for the spa, it took me asking what to do with the credit before any options were offered. She said they would comp me for a later time (after I explained how frustrated I was multiple times) or I could use it in products, if I took the comp it would mean another stay. As I was walking out the other front desk attendant asked me my phone number. I verified it and come to find out I had an appointment they just entered my name wrong. So now I’m starting off my treatment frustrated, when it should be a relaxing experience.

The treatment was great, but I did have to walk outside the spa in the hallway in my robe, with nothing underneath. Which is by a restaurant and convention hall and would be uncomfortable if there was a lot people around.

After the treatment, I wanted to use the spa amenities ( steam room, experiential shower, and sauna). They are co-ed (no big deal just bring a swimsuit) and they are located one floor up. They had no one available to take me up to that area, which you need an attendant key to enter. The assistant manager gave directions to get there, again into a general hallway and common elevator to the 3rd floor, while in my robe. I had to go outside by the pool and sneak in through some potted trees that were placed there to keep people out.

The amenities were nice expect the experiential shower had a piece of notebook paper saying it was out of order.

Warning there is a discrepancy between the website and what they bill. The website says that a 20% gratuity is added to the bill. No they do not add gratuity... It is an amenities fee. I asked about this and the assistant manager is aware and said they put a ticket in to have it changed, it sounded like it's been that way a while. Really this isn't a big deal but it kinda felt a bit bait and switch and was the icing on the cake to my frustrating experience. Plus not all amenities were fully operational.

They highlight the fact they are a five-star spa but it did not feel like a five-star experience. Some of it maybe I'm just the unlucky one for the day….

Cory D.

COMPLIMENT ALERT! Alexander (Pit Boss), was very helpful to my family and I. This man was very professional and humorous making us feel right at home. I can tell he has good rapport with his coworkers and patrons alike. He even went out of his way to give us directions to "The District" since I am unfamiliar with the Cripple Creek area. We will be back to CO for skiing and I plan to stay in Chamonix again. Alexander, we hope to see you again upon our return. Thank you so much for such a great experience. My mother says hello. Thank you again for being so delightful.

Ray G.

This place is really nice. The gambling is fun there. The rooms are great, even though they are a little too pricey for us. They have a gym which has a lot of things to do in there. They have a pool on the top of the building, pretty nice. They have a sauna by the pool, hung out there for a minute. The place is nice only stay if we get free rooms, which if you play there a lot you can get them.

Courtney B.

The best place by far to stay in Cripple Creek! The Presidential Suite does not disappoint. Spacious living, dining, bedroom, and vanity areas with a seperate kitchenette room. We loved the huge private balcony overlooking the main street- it feels like you’re the mayor of the town! The Toto toilet, deep tub, and lighted fireplace were also highlights. The pool is warm though locker room still under construction and pool bar not open when we went. We loved the lobby cafe for pick me ups and we got room service a number of times- loved the smoked salmon plate and build your own omelette. The spa menu is extensive and the massage and facial were wonderful. Great location to walk up and down the main street and short driving distance to nearby easy hiking areas like Rita The Rock Troll and lots of abandoned mines. We will definitely be back!