Durango Party Rental - Durango, Colorado

Gabriel B.

Can I leave 0 stars? So, check this out: we'd ordered benches for our wedding ceremony. Day before the wedding, the order is confirmed with our coordinator. Wedding day: no benches. Turns out their driver didn't show for work or something. ZERO COMMUNICATION. Our coordinator had to call DPR to find out why there were no benches. Gem that our coordinator is, she handled the situation, finding chairs and getting them on the scene in no time. Problem solved. But I'm confounded at the lack of responsibility and follow-through by DPR. 0 stars for zero service delivery.

Elisse M.

DPR was amazing to work with! They were so accommodating with all of our order revisions during the planning process. Their rentals were amazing quality, organized, and clean. Their crew was timely and helpful. I'd absolutely recommend DPR for anyone looking for quality rentals and great customer service.
Hope to work with you again in 2023!
The Our Own Table Co team

Lauren K.

Sandy and Donna were a pleasure to work with! I booked with them a year in advance and was able to easily make quantity adjustments as needed. The quality of rentals was great and they called to confirm counts prior to final deadline. Unfortunately, our wedding was right after the heavy rainfall last week so the tent setup was delayed. But they did communicate with me so I had a heads up and could adjust set up the day before the wedding. Overall pretty great experience and would rent from them again.

Bridget D.

We recently used Durango Party Rentals for our wedding rentals. Unfortunately, we did not have the best experience working with them. On the days leading up to the wedding, we received multiple calls from different team members asking the same questions to which we'd already answered. We also didn't find out about damaged inventory that we'd no longer be able to use until 48 hrs prior to our event. We weren't able to reach anyone via phone as their direct line asks you to email and wait for a response. We understand it's a busy time of year but overall this was not the best vendor experience.

Kristen

We got married in Durango earlier this month and worked with Durango Party Rental for all of our party rental needs (silverware, dishes, linens, dance floor, decorations, service items, etc). Jill and Durango party rental were so responsive and helpful with planning out what we needed and providing ideas/guidance. They were very transparent and flexible. They helped work with us to get the items out to us early so we could set up in advance, even though we asked about this very late in the game. They delivered and picked up everything and made the process very seamless. We highly recommend them if you are in need of any items for your event in the Durango area.

Rachel S.

What amazing costumer service! From the initial planning of our daughter’s wedding reception, to last minute changes, to delivery, to pick up --- Durango Party Rental went above and beyond! Jill was a wonderful resource and full of ideas. We greatly appreciated her help and attention to detail, specifically the little items we needed to make our daughter’s wedding day beautiful. We highly recommend Durango Party Rental!

Sarah M.

DPR provided everything for our ranch wedding -- tent, tables, chairs, linens, place settings, glasses. The owners personally ensured that everything was right and made multiple trips to our venue to put the final details in place. That personalized service made all the difference for a successful event.

Nicholas B.

Horrible, horrible experience. STAY AWAY!They were highly unresponsive in the lead up to our wedding. I had to send multiple emails just to get a confirmation of our order. Then they charged my credit card without authorization. Read on!

The most egregious was that we requested napkins to be added to the order but then decided to take them off the next day and communicated this to their team the next day. Only after the wedding do they let us know that they don’t allow changes to linen orders within 30 days of the event, which apparently only cuts one way in their favor as they’ll allow you to add (with no warning about their policy) but not take away.

Oh and then they’ll charge your credit card without your authorization! Without a doubt they were the worst vendors we had!