The Rabbit Hole - West Hills, California

Deysi Meraz

Excelente lugar para relajarse después de un largo día de trabajo y la atención es perfecta

mario osorio

Excelente ambiente!

Kathy Garcia

This place is unique and has a great vibe.
No food is offered but the drinks are well served and taste great!
Service is also pretty attentive, love the themed bar and bar seats!
Highly recommend the dirty martini and playing beer pong!
They also have a chess game setup!

Walter N.

It's always amusing getting unsolicited advice from individuals working at a bar. Personal anecdotes that seem to stem from their own personal conflicts projected toward a random patron is always a good time. It's difficult not to let the experience be overshadowed by the bartender's negative demeanor because I have always had a genuine experience with Alex and the atmosphere he has created there, but be prepared for a potentially introspective conversation with the bartender. Individuals seem to forget that in the hospitality industry, especially in a alcohol set theme, there comes a responsibility of expressing a service that will provide the customer an escape from everyday scenarios. You can prepare a meal at home, you can enjoy alcohol at home. People do not go out to financially sacrifice publicly in expecting a return of facing their own reality from a challenging standpoint. It's to get out to experience something positive. Unfortunate people get involved in these career positions to forefront their own issues to the next person in a way to make themselves feel pleased when in actuality they will still go home to the same conflicts causing them to interact like this in the first place. I feel sorry for the people who take such a high stance in such a low place in their own lives at others expense. The concept there truly is excellent, though. I love the atmosphere. If considering going for the first time, you should commit, you won't regret it. Can't wait to be back. 🙂

Simone Linscomb

Absolutely TERRIBLE TERRIBLE customer service. We got there at 1am, bar stops serving at 145. We came here about 2 weeks ago at the same time and got drinks without an issue. We stood at the bar unassisted for almost 30 minutes. All 3 bartenders passed us up and tended to the other few people at the bar. We tried to transition to the other end of the bar since no one was tending to our side. The place had a good amount of people dancing around but bar was NOT crowded. We noticed the bartenders counting their tips and closing out tabs 30 minutes prior to the last call and we just knew we wouldn't get assisted when we kept getting ignored. Let me also mention we paid to get in. We were at the location with enough time to buy a few rounds of drinks and couldn't because of the nonchalant staff ready to leave and mentally clocked out.
We brought this to the manager Victorias attention just to inform her of us not appreciating tonight's service and she immediately said "OKAY....AND WHAT DO YOU WANT ME TO DO". We immediately looked confused. I said "aren't you the manager?" And she said "I AM, so like I said, what do you want me to do. It's not my fault you decided to come to a bar at 1am". I'm baffled. I told her she had a very nasty attitude and she proceeded to tell the security to escort us out as we were already leaving. I've experienced poor service before but Never have I experienced poor service before but Never have I ever experienced management act so nasty to a very basic statement regarding their staff.

We have also seen the owner respond very nastily to undesirable comments on yelp so l expect that coming soon. I also would absolutely hate to have to pull the discrimination card but it sure felt like it considering we were the only of our kind there.

Mari Amillategui

Place was super nice, the decorations are beautiful ? the security staff were very fancy they look like the man in black I love that!!! Now the drinks are super sweet not a lot liquor on it for $18 they got to taste better than fruit punch. Then my friend and I went to the bar and one bartender was very rude with him thinking he was flirting with her she yelled “get the hell away from me!” We just wanted a drink. Yes; bantering is hard but I was there and my friend just asked for beer. The music was okay the DJ put a few good songs and then the transition of the music was weird. The crowd was very nice a mix of young people and older people and I noticed the security staff was passing constantly all around us so we felt safe. I’m thinking about giving them another chance…but make better drinks, chill bartenders and better music ? the music has to be according to the mix crowd that you guys attract with such amazing place.

Bell

I always have fun when I come here with my friend ! I feel safe with the security guard, they'll walk you to your car if ur ever feeling unsafe. And the workers are so cute ! Esp around October with their Halloween costumes !! And if you're like me who doesn't drink alcohol, they're sweet enough to accommodate (:

Lauren Salisbury

What a hidden vibe for a Tuesday night! Me and my friend were visiting LA and randomly came across the rabbit hole. Such a cool bar and the bar staff made it that much better! Games + karaoke where everyone got involved generally was not expecting to have one of the best nights! Victoria who worked there was honestly the best! Deffo will be back